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Online Payments - Frequently Asked Questions

Important

To protect your security, please ensure that you close your browser after completing the online payment process.

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What are Online Payments?

Online payment refers to any payment made via a web browser for goods and services using credit or debit cards.

Online payments are also commonly known as:

  • ePayments
  • Electronic Payments
  • Internet Payments
  • Web Payments

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Are My Payments Secure?

The page used to collect personal details such as your name and address is protected by a digital certificate called a Secure Socket Layer (SSL). The secure-server software encrypts all sensitive information using industry standard technology. Click on the padlock icon in the bottom right hand corner of your browser to view certificate details.

To protect your security, please ensure you close your browser after completing the online payments process.

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What Can I Pay for Online?

NFDC currently accepts online payments for:

  • Council Tax
  • Housing Rents
  • Non-Domestic Rates
  • sundry Debtor Invoices
  • HB Invoices
  • Penalty Charge Notices
  • Parking Clocks

In all cases except Parking Clocks you will need an account reference and a credit or debit card to make a payment online. The account number will be on the invoice you have received from NFDC or, in the case of a PEnalty Charge Notice, the PCN number. Take care to enter all details correctly or your payment may be rejected or made to the wrong account.

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Can I Make Online Payments if I Live Outside of the UK?

Yes.

Our online payments system has made it possible for people across the world to pay online 24 hours a day, 7 days a week.

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When is the Online Payments Facility Available?

The online payments facility is normally available 24 hours a day, 7 days a week.

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Which Cards Do we Accept?

We accept all major MasterCards and Visa cards.

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I Have Made a Payment but Have Not Received an E-mail Receipt. What Should I Do?

Contact the Cashiers Office by email epayments@nfdc.gov.uk. Please quote your account reference and the unique receipt number and this office will check to ensure that your payment has been successful and can issue a copy receipt.

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Feedback

If you have any comments or suggestions, please e-mail webmaster@nfdc.gov.uk

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Contacts

If you have any questions about the online payments facility please contact the Chief Cashier via e-mail epayments@nfdc.gov.uk

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